Overview
CA Vastu Software Vastu software is a digital product delivered instantly after payment. Because a licence can be used as soon as it is issued, refunds are limited to the situations described below. This policy forms part of our Terms of Service.
When you can get a refund
You can request a refund within 7 days of your payment if:
- Duplicate payment — you were charged more than once for the same order;
- Payment debited but no access — money left your account but your plan was not activated, and we cannot activate it;
- Technical issue we cannot fix — the Software does not run on a supported Windows or Mac system and our support team is unable to resolve the problem;
- Wrong plan purchased — you bought a plan by mistake and have not activated it; we can refund it or move you to the correct plan (you pay or receive the difference).
When refunds are not possible
- change of mind after the licence has been activated or used;
- requests made more than 7 days after payment;
- the trial plan, once it has been activated;
- unused time remaining on an active plan (we do not issue partial refunds);
- problems caused by unsupported systems, third-party software or internet issues on your side;
- accounts suspended for breaking our Terms of Service.
How to request a refund
Contact us from your registered email address with:
- your name and registered email or phone number;
- your order ID and PhonePe transaction ID;
- the reason for the request, and screenshots of any error if it is a technical issue.
We will review your request and reply with a decision, usually within a few working days. For technical issues we will first try to fix the problem with you.
Processing time
Approved refunds are made to the original payment method through PhonePe. Once we approve a refund it usually reaches your account within 5–7 working days, depending on your bank or UPI provider. The refunded amount includes the GST charged on that order.
Cancelling a plan
Plans are one-time purchases for a fixed period, so there is nothing to cancel to stop future charges. If you no longer want to use the Software, simply do not renew when your plan ends. Your access continues until the end of the period you paid for.
Failed or pending payments
If a payment fails but money is debited, it is usually reversed automatically by your bank or PhonePe within a few working days. If it has not been reversed within 7 working days, contact us with the transaction ID and we will help.
Contact us
Questions about a payment or refund? Contact our billing team.